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After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields

After intergrating opsgenie with servicenow it is not creating a ticket will the necessary fields in Servicenow. Multiple fields in servicenow are empty and external updates are not going via opsgenie ? How can we achieve this ? 

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Shivam Naik
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 07, 2022

Hi John,

Happy to help!

I would recommend creating a Support ticket with Opsgenie Support so that we can get a better look at your current setup, but the first thing to do would be to make sure that Create ServiceNow Incidents for Opsgenie Alerts is checked, and that the corresponding fields for values you want sent to Servicenow are mapped accordingly per this article https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-servicenow/#For-other-Opsgenie-alerts.

Please let me know if you have any follow up questions!

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