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Adding tag to alert through action

Robin Sundström December 2, 2020

Is there a way to add a predefined tag to arbitrary alert with an action ?

1 answer

1 vote
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 2, 2020

Hi @Robin Sundström ,

You should be able to do this with an Alert Policy:

Alert Policies apply to alerts at creation and modify properties like the message, priority, or in your use case - add a tag. These can be configured globally and apply to all alerts, or under a team and apply to alerts only sent to that team. 

Regardless - Alert Policies follow a simple IF / THEN conditional statement. "IF the alert has XYZ action, THEN add XYZ tag." Here's an example of what that might look like:

action comm 1.jpg


And here's a test of the policy applying to an alert at creation:

action comm 2.jpg


Hope this helps with your use-case. Let us know if you have additional questions, issues, concerns, etc.

Robin Sundström December 2, 2020

Thanks for the answer! I thought of that way too but wouldn´t it change the tag as the alert comes in if the action is added ? What I mean is then the execution of the action won´t add the tag. The thing is that the users should be able to add the tag by pressing the action. Cause when the tag is added a jira issue is created and the alert is closed.


Best regards

davidbell July 5, 2023

@Robin Sundström where you able to achieve this?

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