Adding tag to alert through action

[Robin Sundström]

Is there a way to add a predefined tag to arbitrary alert with an action ?

[Nick H]

Hi @Robin Sundström ,

You should be able to do this with an Alert Policy: https://docs.opsgenie.com/docs/global-policies#alert-policy

Alert Policies apply to alerts at creation and modify properties like the message, priority, or in your use case - add a tag. These can be configured globally and apply to all alerts, or under a team and apply to alerts only sent to that team. 

Regardless - Alert Policies follow a simple IF / THEN conditional statement. "IF the alert has XYZ action, THEN add XYZ tag." Here's an example of what that might look like:

And here's a test of the policy applying to an alert at creation:

Hope this helps with your use-case. Let us know if you have additional questions, issues, concerns, etc.

[Robin Sundström]

Thanks for the answer! I thought of that way too but wouldn´t it change the tag as the alert comes in if the action is added ? What I mean is then the execution of the action won´t add the tag. The thing is that the users should be able to add the tag by pressing the action. Cause when the tag is added a jira issue is created and the alert is closed.

Best regards