There is a use case where it is possible to add impacted services through the UI but not from the API (https://docs.opsgenie.com/docs/incident-api), this is something that would help automate the grouping and the general handling of incidents.
Is it possible to do it automatically apart from Incident rules?
Are any plans to add this in the future?
Hi @Javier Diaz Martin ,
It's unfortunately not possible to add / update the impacted services via the API, but we have an open feature request for this I've added you to. That ticket for reference is OGS-1821; Incident API - Availability for updating impactedServices.
Since our tickets are not public, we'll reach out directly if/when there are any updates on this. As for a workaround - which I'm aware is not really the best - you could use the Add Responder API to add those who would be impacted by the incident: https://docs.opsgenie.com/docs/incident-api#add-responder-to-incident
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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