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Add Jira comment for each reply in Opsgenie created Slack thread

Hello,

Our Opsgenie is configured to create a Slack thread in a channel as well as a Jira ticket when an alert is created.  Is it possible to have replies from the Slack thread be added as comments to the Jira ticket?  It is often the case that information is added to either the Slack thread or the Jira ticket and it becomes difficult to follow.

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Darryl Lee Atlassian Team Mar 16, 2022

Hi @Kevin Krouse ,

This is Darryl. I am here to help.

From your description, I understand that you would like to add comments from the Slack thread for the created Opsgenie alert directly.

In the current design, you will have to use the Slack command or the Slack button to Add Note back to the associated Opsgenie Alert for the comments, meanwhile, your Jira integration must be configured and enabled with the Outgoing Automation Rule to send the Opsgenie alert update back to the associated Jira ticket.

With that setup, all the notes you've added from the Slack thread will be pushed to be added as a note to the associated Opsgenie Alert, and Opsgenie will send this note to be added as a comment to the associated Jira ticket.

Hope this helps.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

(gah, suggested an answer instead of replying)

That sounds like it might work.

Is it possible to have the slack thread created by Opsgenie automatically associated with the Jira ticket?  I'm talking about the Jira Cloud "Add to issue..." action in the slack thread's "..." menu.

Like Darryl Lee likes this
Darryl Lee Atlassian Team Mar 16, 2022

Hi @Kevin Krouse ,

Glad this helps!

To your further question, unfortunately, this is not feasible from Opsgenie's perspective as this might be the automation/integration falling on the Slack side to directly build up the linkage bypassing Opsgenie.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

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