Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Account Question

Steve Ricketts
Steve Ricketts December 17, 2021

Our Account got suspended due to a compromised Credit Card. I've submitted a support request.  How long till we should expect to hear something?

Answer
Watch
Like Be the first to like this
301 views

2 answers

1 vote
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 17, 2021

Hard to say. I have had good luck on high priority issues but others have taken 24h+. See if you can escalate your support ticket.

Reply
0 votes
Vishwas
Vishwas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 17, 2021

Hi @Steve Ricketts 

What priority level you had selected ?. Depends on that too.

They will reply within 1 business day, and we are already in a weekend hence there might be some delay.

Reply

Suggest an answer

Log in or Sign up to answer
Opsgenie
Opsgenie
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events

    See all events