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Account Question

Steve Ricketts
Steve Ricketts Dec 17, 2021

Our Account got suspended due to a compromised Credit Card. I've submitted a support request.  How long till we should expect to hear something?

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Jack Brickey
Jack Brickey
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Dec 17, 2021

Hard to say. I have had good luck on high priority issues but others have taken 24h+. See if you can escalate your support ticket.

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Vishwas
Vishwas
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Dec 17, 2021

Hi @Steve Ricketts 

What priority level you had selected ?. Depends on that too.

They will reply within 1 business day, and we are already in a weekend hence there might be some delay.

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