Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Access nested JSON in SNS message




Our current flow for some of our AWS alerts is Eventbridge Rule -> SNS -> OpsGenie. Through AWS EventBridge Rule, we can only access the 'Message' field in SNS. When we populate the 'Message' field with a JSON object. See the example below.



"Type": "Notification",

"MessageId": "XXX",

"TopicArn": "arn:aws:sns:eu-central-1:XXX:test_topic_opsgenie",

"Message": "{\n \"eventId\":\"XXX |\",\n \"region\": \"us-east-1 |\",\n \"time\": \"2022-12-12T13:29:18Z |\",\n \"userIdentityArn\": \"arn:aws:sts::XXX:assumed-role/XXX |\",\n \"eventName\": \"XXX |\",\n \"account\": \"XXX |\",\n \"title\": \"XXX |\",\n \"description\": \"The ChangeResourceRecordSets API call was made by the user arn:aws:sts::XXX:assumed-role/XXX/XXX@XXX in account: #XXX, in region: us-east-1 |\",\n \"ops_severity\": \"1 |\",\n \"ops_source\": \"XXX |\",\n \"alias\": \"XXXX |\"\n}",

"Timestamp": "2022-12-12T13:29:20.931Z",

"SignatureVersion": "1",

"Signature": "XXX",

"SigningCertURL": "",

"UnsubscribeURL": ""


Through {{ _payload.Type }} or {{ _payload.Message }}, we can access the fields in the main JSON object. However, the fields *within* the Message field are not availabe. For example {{ _payload.Message.region }} or {{ _payload.Message.account }} would not give us any result. I think I have tried all options, e.g., using the removeWhitespace() function and adding "\" to index ({{ _payload.Message.account\ }}), however with no success.
I suspect the issue lies since it seems that the nested JSON is encoded, and OpsGenie is not able to handle this correctly.

I've now resorted to substringBetween() which is far from ideal.
Do you have any suggestions on how to solve this issue? Thank you for your time!

1 answer

1 accepted

1 vote
Answer accepted
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 13, 2022

Hi @Mike Schouw ,

Unless the region or account fields are nested under the Message field, you will need to use string processing or regex to extract the strings from within the Message field.

This article may help with extracting fields: How to Extract Custom Fields and Data into an Alert

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events