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Ops Genie is calling from a "Private Number" which shows as "7748283686237". This number is not included with the vCard for iPhone or Android. How do we get this number added so that it will ring through?
Thanks for reaching out on the community post here, I hope you're well!
I can see that you created a ticket with our Opsgenie Support team and are being assisted by one of our Technical Support Engineers.
To keep things consistent, they will communicate with you further on the ticket if you have any further questions or need assistance. All the best!