Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,742
Community Members
 
Community Events
176
Community Groups

3 teams, 1 global on-call rotation

Hoping you can point me in the right direction of how to do a new build in Opsgenie. We have a small global workforce supporting about 6 different stacks. I want to do a follow-the-sun schedule with escalation (Engineer 1, Engineer 2, Manager).  Goal: Triage  alerts w/o waking people up. 

Let's say the first of our 6 apps is the Yavin app, supported by Red team, Gold team, and Blue team. 
Red: 6a - 6p (12h)
Blue: 6p - 9p (3h)
Gold: 9p - 6a (9h)

  1. Is this 3 teams (and 3 schedules)? This seems like the wrong path. 
  2. Do I merge the 3 teams into 1 mega-team so there's only 1 schedule?  
  3. Another post that was similar suggested a Dummy Team with no users and then I add Red, Blue, and Gold based on the start / end times. This is the way? (And if so, any further instructions/tips are appreciated).  

Thanks for the advice! The hours are not evenly distributed b/c the larger team size and the larger skill set resides in the Red team.  

1 answer

1 accepted

1 vote
Answer accepted
Nick H Atlassian Team Mar 08, 2022

Hi @Joshua Mathews ,

Based on your use case, 2 options might be the easiest to complete this.

1) Like you mentioned, using a Dummy Team to receive all alerts. Under this Dummy Team's On-call tab, have all alerts go to one schedule.

In the schedule, configure 3 rotations that represent the Red team, Gold team, and Blue team. Each rotation would have the specific team as the only participant, and each rotation would be restricted to the designated times each team is on-call. One rotation and the entire configuration might look something like this:

dum1.jpgdum2.jpg

The alert would then be redirected to whichever on-call team, and flow through what's configured under that team's On-call tab.

 

The other option is using 3 alert policies to add whichever team as a responder to these types of alerts depending on the time of day. One of those might look like this:

dum3.jpg

 

Hope that helps!

Cool - thanks for the screenshots! I'm building out the first option to test it but I'm interested in your other idea.

Alert Policies sounds like that might be a great fit, but I don't see that option. My screen goes from My Profile to Connected Apps (the On-Call section isn't there). I'm sure I forgot to give myself permission, but not sure where. I'm an Owner in the Atlassian roles. Do you know what I might be missing? 

Nick H Atlassian Team Mar 08, 2022

I should have mentioned that alert policies are limited to the standalone Standard and Enterprise Opsgenie plans, as well the JSM Premium and Enterprise plans.

If you do not see a Global Policies tab under the Settings menu within your Opsgenie, this functionality is not provided with your current plan.

Like # people like this

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events