2 alerts are created automatically when creating an Incident

Pedro Parellada July 18, 2022


Does anybody know if it's possible to avoid new automatic alert creation when an incident is created from an alert. Is mandatory to get 2 new alerts or are we missing something? Seems to be quite redundant

The process is as follows:

  1. An email is sent to the account we have setup to receive alerts
  2. The alert is automatically created and communicated to the team
  3. Someone in the team "acknowledged" the alert
  4. The user/operator creates an incident from the alert
  5. 2 new alerts are automatically created with the incident information


2 answers

0 votes
Tyler Cassar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 12, 2024

Was there any changes to this? As it creates a weird cycle for On call when a double alert is created.

0 votes
Nick H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 20, 2022

Hi @Pedro Parellada ,

That's the current workflow with Opsgenie incidents.

Say for example an incident is created automatically through an incident rule, and the incident rule is tied to a service:



The service adds multiple responders to the incident at creation:inc2.jpg


The alert that initially created the incident would become an Associated alert - and doesn't notify anyone.

The incident then creates a Responder alert for each responder added by the service, and does notify each responder:inc3.jpg


The idea behind this workflow is that each responder might have a different configuration in which they need to be notified when an incident triggers; each team could have different routing rules or escalations that manage incidents vs. alerts, each user might have different notifications rules for incidents vs. alerts, etc.

Hope that helps make sense of why two (or more) alerts are created for an incident. And unfortunately at this time there isn't a way to disable this workflow.

Pedro Parellada July 21, 2022

Thks for your answer Nick. Regards!

Like Nick H likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events