2 alerts are created automatically when creating an Incident

[Pedro Parellada]

Hi.

Does anybody know if it's possible to avoid new automatic alert creation when an incident is created from an alert. Is mandatory to get 2 new alerts or are we missing something? Seems to be quite redundant

The process is as follows:

1. An email is sent to the account we have setup to receive alerts
2. The alert is automatically created and communicated to the team
3. Someone in the team "acknowledged" the alert
4. The user/operator creates an incident from the alert
5. 2 new alerts are automatically created with the incident information

Thks!

[Tyler Cassar]

Was there any changes to this? As it creates a weird cycle for On call when a double alert is created.

[Skyler Ataide]

Hi @Tyler Cassar, 

If you are using Opsgenie with Jira Service Management, then the steps to disable incident responder alerts are as follows: 

1. Go to Project Settings > Incident Management
2. Turn off responder alerts as shown below:
   

[Nick H]

Hi @Pedro Parellada ,

That's the current workflow with Opsgenie incidents.

Say for example an incident is created automatically through an incident rule, and the incident rule is tied to a service:

The service adds multiple responders to the incident at creation:

The alert that initially created the incident would become an Associated alert - and doesn't notify anyone.

The incident then creates a Responder alert for each responder added by the service, and does notify each responder:

The idea behind this workflow is that each responder might have a different configuration in which they need to be notified when an incident triggers; each team could have different routing rules or escalations that manage incidents vs. alerts, each user might have different notifications rules for incidents vs. alerts, etc.

Hope that helps make sense of why two (or more) alerts are created for an incident. And unfortunately at this time there isn't a way to disable this workflow.

[Pedro Parellada]

Thks for your answer Nick. Regards!