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Opsgenie Incoming Call Integration: Steps to Get An International Number

Local Numbers for Global Reach

U.S. Number Integration

  • Add U.S. numbers directly in the Opsgenie app. Note: Number selection is random.
  • For specific U.S. area codes and regions, contact Opsgenie support via in-app chat.

Regulatory Documentation for Non-U.S. Countries

  • Non-U.S. numbers may require regulatory documentation for Twilio, our telecom provider.
  • Documentation varies by country and number type (local or toll-free).
  • Find required documentation at Twilio's regulatory guidelines.
  • Submit documents via Opsgenie support chat or create a ticket.
  • Review process: 2-6 weeks (often faster).
  • Post-approval: Support will add the number and notify you. Future numbers for the same country can be added more easily.

Pricing Details

  • Standard and Enterprise plans: 1 number included.
  • Additional numbers: $10/month.
  • U.S. and Canada: First 100 minutes free, then $0.10/minute.
  • International calls: $0.35/minute.


  • Find incoming call routing reports in Opsgenie under Analytics >> Incoming Call Routing.


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