To be more thorough in making sure users are prepared for being on-call, users can test out their contact methods. Here are a few things to consider when testing out the on-call user’s devices and emails.
When not receiving push notifications, it would be best to check that the “Show Notifications” or “Allow Notifications” toggle is enabled on the user’s phone settings.
SMS + Voice Notifications
Checking that the number inputted in the contact methods is correct would be the first step to making sure sms/voice notifications are successfully sent.
The most common mistake users make with email notifications would be a misspelled email. Also, making sure that firstname.lastname@example.org is not considered spam in your email provider is another place to check if notifications are not being sent via email.
If users are still having issues after checking these suggestions, further troubleshooting is provided on our documents below:
Please note: Google Pixel phones may not receive push notifications. Disabling Adaptive Battery should resolve this.
Mark Campbell-VincentAtlassian Team
We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events