It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

On-Call Best Practices: Testing Contact Methods and Notifications

To be more thorough in making sure users are prepared for being on-call, users can test out their contact methods. Here are a few things to consider when testing out the on-call user’s devices and emails.


Push Notifications
When not receiving push notifications, it would be best to check that the “Show Notifications” or “Allow Notifications” toggle  is enabled on the user’s phone settings.

SMS + Voice Notifications
Checking that the number inputted in the contact methods is correct would be the first step to making sure sms/voice notifications are successfully sent.

Email Notifications
The most common mistake users make with email notifications would be a misspelled email. Also, making sure that opsgenie@opsgenie.net is not considered spam in your email provider is another place to check if notifications are not being sent via email.

 

If users are still having issues after checking these suggestions, further troubleshooting is provided on our documents below:

https://docs.opsgenie.com/docs/android-app-troubleshooting-notifications

https://docs.opsgenie.com/docs/ios-troubleshooting

Please note: Google Pixel phones may not receive push notifications. Disabling Adaptive Battery should resolve this.

 

 

 

0 comments

Comment

Log in or Sign up to comment
Community showcase
Published in Opsgenie

What’s New in Opsgenie October 2019

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out!    Dark Mode for Mobile App is here! A few weeks ago, we annou...

557 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you