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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
When incidents happen, it is crucial to diagnose and solve the problem as fast as possible. Equally important to this, teams need a way to reflect on why the incident occurred and how they can improve their response in the future, i.e., they need to learn from their mistakes. Postmortem reports play a huge part in this process.
As a part of our Incident Management feature set, we are excited to introduce postmortems for Opsgenie!
Understand what led to the incident and how it is resolved
When an incident is resolved, postmortems can also take up a lot of time to prepare - even more than resolving the problem. Opsgenie allows you to easily create postmortems by loading a template prefilled with your incident data.
The template includes the sections that you can capture the key points of the incident, such as incident's impact, actions taken to mitigate or resolve the incident, and the root cause. These sections can be modified according to your needs.
Postmortems in Opsgenie also leverage Incident Timelines and the timeline of your incident is automatically included in the report for you to review and make necessary edits before publishing.
Make sure your follow-up tasks are listed and prioritized
Peacetime is a great opportunity to improve your infrastructure and response processes since your main priority will be dealing with the incident during wartime. Doing a thorough postmortem after the incident resolution will help you clarify what you should work on during peacetime to mitigate occurrences of the incidents.
You can easily link Jira issues right from your postmortem report and navigate to the issue details in Jira by simply clicking on the issue. This allows you to make sure that the follow-up tasks are communicated with the related stakeholders and your teams are aware of the prioritized tasks and what should they work on in the given timeframe.
If you are creating postmortems manually or struggling to share relevant incident details with your stakeholders, give Opsgenie a try and see how to:
Try it out and and let us know what you think!