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Opsgenie offers a powerful suite of integrations to ensure that your team is always in sync, especially during critical incidents. One of the most popular integrations is with Slack, a leading team collaboration platform. However, the nuances of this integration can sometimes be confusing. In this article, we'll demystify the Opsgenie-Slack integration and provide clarity on its various features.
Opsgenie offers two distinct integrations for Slack:
It's essential to note that these are two separate integrations, and users often mix them up. If you wish to leverage both, you'll need to install both integrations in Opsgenie and both apps in Slack.
With the Slack for Alerts integration, you can create alerts directly from Slack using slash commands. This seamless integration ensures that you can quickly raise an alert without leaving the Slack environment.
On the other hand, while Opsgenie incidents can spawn individual Slack channels, this process is manual. It doesn't happen automatically. However, there's an ongoing feature request to add this automatic functionality, which you can follow and contribute to.
One of the powerful features of the Slack for Alerts integration is the ability to filter which alerts are sent to your Slack channel. By assigning a specific team to the integration, only alerts pertinent to that team will be relayed to Slack. This specificity can sometimes lead to confusion when users don't receive expected alerts in Slack, so it's crucial to ensure the correct team assignment.
Opsgenie provides a feature called "Require Matching a User," which mandates that Slack accounts match Opsgenie accounts based on email addresses. This ensures that there's a one-to-one mapping between Slack and Opsgenie users.
To associate Slack accounts with Opsgenie accounts, use the
/genie connect command in Slack. For those using the Opsgenie EU instance, the
/eugenie connect command should be used.
Within Slack, Opsgenie provides buttons that allow users to acknowledge, close, and perform various actions on alerts directly. This interactive feature can be enabled within the Slack integration settings in Opsgenie, offering a more dynamic response capability.
When you create a new incident in Opsgenie, you'll need to set up a new Slack channel for it. Currently, there's no feature to aggregate all incidents into a single Slack channel. However, there's a feature request for this functionality that users can track.
Additionally, when an incident channel is created in Slack, all designated incident responders are automatically added. But, if new responders are added to the Opsgenie incident after the Slack channel's creation, they won't be automatically added to the Slack channel. This limitation is being addressed, and there's a feature request for it.
For a deeper dive into these integrations, refer to the official documentation:
The Opsgenie-Slack integration is a powerful tool for teams, ensuring swift communication and response during incidents. By understanding the nuances and features of this integration, teams can optimize their incident management processes and ensure seamless collaboration.