You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integration and send alerts to separate teams based on the incoming data received.
First, you'll want to create a global integration (or change an existing integration to a global one) by assigning it to 'No Team'. For this example, we'll set it up with an email integration.
Next, we'll need to set up filtering to route alerts to different teams based on the incoming data. You can use any combination of available filters on your integration to determine which team the alert gets sent to. For this example, we'll keep things super simple: an email with 'devops' in the subject goes to the DevOps team and an email with 'Service Desk' in the subject goes to the ServiceDesk team (Note: The 'contains' filter is not case-sensitive).