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This article is meant to help customers in the pre-purchasing phase determine whether the Standard or Enterprise plan will be a better fit for their needs.
The key difference between Standard and Enterprise revolves around the use of incidents. While incidents are included in the Standard plan, the Enterprise plan includes many additional features around incidents which are designed to make the process of handling and resolving incidents more robust.
While incidents are not necessary to utilize Opsgenie's primary functionality which revolves around ingesting alerts from other systems, prioritizing those alerts, and sending notifications to teammates, they can be useful in handling high-priority events which require a more hands-on approach to resolve.
Stakeholders are a key incident-related feature only available on Enterprise plans, which allows for sending notifications to a special type of 'stakeholder' user. Stakeholders are like users, but they can only be notified of incidents (not alerts), and they do not have notification rules and can only be notified of incidents immediately via email and push notifications. Stakeholders are typically team or organization members who need to be kept aware of the status of an incident, but may not necessarily be involved in the resolution process.
Services are systems that can be monitored in Opsgenie. When an issue arises an incident is created with a linked service, indicating a problem with that service. While services are available in the Standard plan, the ability for a user or a stakeholder to subscribe to services and automatically be notified of all incidents where that service has been affected is only available on Enterprise.
If you use external services, you can link directly to those services via their Statuspage and have incidents automatically created when a service interruption occurs. For example, if you use Twilio for certain telecom features in your application, you can create an external service in Opsgenie and select the Twilio Statuspage as the source. Then whenever Twilio posts an outage for that service on their Statuspage, an incident will be automatically created and your team will be notified. External services are only available on the Enterprise plan.
Incident command center
The incident command center, only available on Enterprise plans, creates a video chatroom directly tied to the incident to facilitate verbal communication to resolve incidents more efficiently. Opsgenie hosts a built-in video solution or you can integrate with Zoom to use this feature.
Incident templates are customizable email templates that can be used for stakeholder communication. Incident templates are only available on Enterprise plans.
The post-incident analysis is a visual report that charts key metrics related to each incident and the resolution process. This report is only available on Enterprise plans.
Web conference bridge
The web conference bridge allows you to automatically create video or audio conference channels linked directly to alerts that match certain criteria. From the alert's details page, users will be able to click the link to join discussions related to the resolution process. The web conference bridge is only available on Enterprise plans.
There are some reports, mostly related to incidents, that are only available on Enterprise plans.
If you plan on heavily utilizing the API, the Enterprise has higher per-minute rate limits than the Standard plan.
Data retention is unlimited on Enterprise plans while it is limited to 1 year on the Standard plan.
While Standard plans include chat and email support, only Enterprise plans additionally include phone support