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We’re pleased to announce that Opsgenie now has an app listed in the Zendesk Marketplace.
This app allows users to manually create Opsgenie alerts from Zendesk tickets, right from the Zendesk UI. Our bi-directional integration with Zendesk is still available here, this app is another option for Zendesk users who want to integrate with Opsgenie.
Setup only takes a few seconds. First, go to the Zendesk Marketplace and search for Opsgenie.
Click Install, and select the Zendesk account you want to associate your Opsgenie app with and click install.
Then, simply add in an API key from your Opsgenie account. You can create a new API integration (instructions) or use an existing one. Copy the API key from your Opsgenie API integration page. Be sure that the API key is global, and not assigned to a team.
Paste the API key into the Token field in Zendesk. This token can always be updated or changed later from the App configurations tab in your Zendesk account. Click Install to complete the setup.
Now, when you create a new ticket in Zendesk you will see the Opsgenie panel on the right-hand side of the screen where you can create a new Opsgenie alert.
You can customize the message on the associated alert, and select the team who will receive the alert in Opsgenie. Once the alert is created, you can add additional teams from Zendesk using the “Add Responder” button.
Currently, you can create/show one alert per ticket in Zendesk. The rep who owns the ticket can see the associated alerts status and the owner of the alert. They can also add a responder or close the alert directly from Zendesk.
Take this new app for a spin and let us know in the comment section below what else we should add to make this app more valuable to you.
Product Marketing Manager, Jira Service Management