I've completed some of the integrations, OpsGenie(OG) and Jira Service Desk(JSD). When ACKing a ticket from OG the result is shown on JSD, SLA(Time to first response) is updated and comments are shown.
Should you close the call from OG the ticket transitions from an "Open" state to "Completed" and SLA is not updated, Time to resolution keep running.
I tested this for both INC and SR's with the same outcome.
What integrations may I be missing?
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