JIRA P1 - Opsgenie Alerts

[McMillan Goyal]

I am trying to setup JIRA incident send an alert in opsgenie and we are failing. I have tried same steps shown in documentation and we have also tried adding Opsgenie connector itself in JIRA Projects. Still not working. Its showing it sent the payload to webhook however opsgenie is not recieving it. Opsgenie support also dont have idea why is it happeing. Can someone help?

[Prince Nyeche]

Hi @McMillan Goyal 

if it shows it's sending the payload but opsgenie is not receiving, you might as well, delete the Integration and create a new one then connect it back.

[McMillan Goyal]

I have tried that 4 times (Within same team, also by creating new team). Not working.

[Prince Nyeche]

Is the Integration actually "Enabled" or is the Notification suppressed. What can you see on the Integrations tab of your teams?

[McMillan Goyal]

Its enabled and notifications are not suppressed. All verified

[Kate Clavet]

Hi @McMillan Goyal are you using the api token to verify your Jira account? That could be the issue. This is something that you set up on the Jira side of things under account->security. Sometimes that clears this particular issue up. If you still have trouble you can also reach out to the support team here: https://support.atlassian.com/opsgenie/

[McMillan Goyal]

it didnt work. We have support ticket open and someone is trying to identify the cause and resolution.

Thanks for the response here.