Hi OG Community! I am looking for thoughts from those of you using OG on how it might fit my needs. First let me state that I'm not totally unfamiliar with OG and in fact played with it a bit back in 2018 briefly. However, while IT incident management likely will be of interest to me in the future my current needs are different.
High-level project goal
I have a logistics group that is responsible for shipping equipment to various locations worldwide. We have a software application that handles all incoming request for said equipment that the team uses to fulfill these orders and maintain communications w/ the customer. This software is perfectly capable for managing our normal business hours activities however, for after hours it falls short where notifications are concerned.
What I need is a solution that can receive an email (order request) and can reliably send notifications to the on-call person. Notifications would typically look like this:
As you can see I'm considering OG for an on-call-notification solution not really "incident management". From my early testing, reviewing and demos it would seem it would work fine but I'm hoping maybe others have actually set something like this up and can give me their unbiased opinions or even suggest alternate solutions.