LIFE ONLINE 🕸💻
Greetings fellow Atlassian Nerds! FMA here! A.k.a. Fun Man Andy. When I’m not busy;
then I can be found HERE on Community… having FUN! And I LOVE it!
When there is not a Summit or Open taking place, if there’s no AUG / ACE to be found, and you still wanna have some epic Atlassian fun, then look no further than the COMMUNITY!
This is the number one place for asking questions, posting topics, generating discussions and sharing/gaining knowledge on everything ATLASSIAN! Why not the regular Atlassian Confluence and Support pages, you may ask? Because here is where all the NERDY USERS are hanging out (mostly 😉… some Atlassian Team lurk here too!).
THIS ARTICLE ✍📝
This article is probably of use to you if you are:
FMA’s 7 POINT GUIDE TO:
FUN WRITING ON THE COMMUNITY
1) Know your TARGET AUDIENCE… 🙈🙉🙊🎯
Nothing worse than posting a question about Confluence as a discussion in the Team Playbook interests section. All that you’ll get is 100 nerds telling you where and how to post your item correctly. If you’re lucky you might even have Nic thinking you’re his Sexy Spam Bot and he’ll report you to The Mods!
But it’s more than just ^right category+right section^ when it comes to Community! Make sure your piece is really interesting for those who you want to read it.
I.e. if it’s about DevOps, make sure DevOps nerds will enjoy it. If it’s a JQL training piece for n00bs, don’t go overboard with the jargon and do explain where necessary. For me one of the BEST articles in the entire collection is this JSD piece by Jack Brickey. I used it when first getting to grips with Jira Service Desk and it was perfect.
[For those a little on the jargon already: JSD = Jira Service Desk // JQL = Jira Query Language]
2) Start with a physical MOOD BOARD... 🎨👨🎨
I always love to get creative and visual. It helps from the story! I use my CorrectBook, black pen, and highlighters for colour!
3) Write it up in WORD.DOC (or whatever helps) first... 📑🖋
Nothing worse than trying to edit in the web browser. It’s not exactly easy / viewable and sometimes the 'save draft' function fails. CtrlC+V works fine in most cases.... just got to know Community's formatting by heart!
3.a) I also do this because often I have more than one In Progress and the 'save draft' function doesn't allow that.
3.b) For the formatting issue, my advice is:
i- write it in word, no formatting, ii- copy/paste to community, iii- format it completely, iv- copy/paste back to word.
Word will now keep the Community formatting for future use. MAGIC !
But most important is that you do whatever you feel most comfortable with! To quote a living legend:
"Write in what(ever) lets you do a brain-dump, and organise and format later"
4) : Manage your creativity USING TRELLO!
Erica, Jodi, Brittany, Iain, Devon and more love this one! It is a great way to back log ideas, monitor progress, save my mood board pics per item, continue updating ideas (like epic GIFs I want to use), etc. etc. ! ! It also helps me not get bogged down as a Campaigner. (see this awesome article for explanation!!) I always have a billion ideas and they often get lost in the murkiness of my mind with little result.
5) KISS! 💋 😘
Meg wrote a great Confluence article about this - for me often the 2nd S also stands for SHORT. If it's a technical guide / training piece, I'll go the distance; otherwise it's SS... Simple & Short”:
Concise, interesting, to the point & informative, without losing the reader!
6) Links to OTHER RESOURCES…
Whether it’s another Community piece, an Atlassian Support page, or just your favourite food in your local city (like HERE) sometimes you’ll find linking to other resources really helps bring your Community piece to life!! And that means you’ve started doing point 7 well:
7) Get the reader ENGAGED. 👩🏫 🤓
If it is NOT off-topic / just for fun, then I really do my darn hardest to reflect everyday Atlassian User life and try to get others talking about it and reflecting on their own life within Atlassian.
Although I am Fun Man Andy and I just want to overload Atlassian’s Database with Emoji’s, GIFs, and videos… I actually do take the serious topics seriously! Case in point: Summit 2019 - A Quiet Retrospective
Bonus) EMOJI's & GIFs ! 🏆🤘 🍄
Yeah, nah, yeah... if you've seen one of my articles before no explanation necessary. I love it... fair dinkums to me! Totally not a requirement for writing articles… but, hey! They help keep Articles light & fun.
One of my many mood boards and my current Trello board for managing my Atlassian Articles. Whoop!
OVER TO YOU
Hopefully you are now SUPER inspired to get writing on Community... so good luck, write well and have FUN! I look forward to reading your amazing pros! Feel free to post your articles here so I can find them super easily!
FUN MAN ANDYCommunity Leader
(they're not as lucky to be a Jira Admin like you!) It's a human thing actually, isn't it? Specially in "provider—consumer" relationships, we seem to blame the end-user quite often: The product...
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