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How can I delete an attachment in a JIRA ticket I created?

I created a JIRA ticket, added some attachments which are now out of date.

I'd like to delete the attachments but don't know how to do that.

3 answers

1 accepted

1 vote
Answer accepted

Hi @Suzy Gooch ,

In order to delete an attachment,

  • Move your mouse pointer over the attachment file in your Jira issue.
  • You will be able to see a delete icon.
  • Click on that icon to delete the attachment.
  • Refer to the below screenshot for more clarification.
  • delete-attachment.png

@Deepanshu Natani It appears this solution does not work when an attachment is added in a comment. Is there a solution for deleting an attachment from a comment in the attachments pane is does one have to go to the comments to delete it. This was possible in the previous "old view".

0 votes
Cody Stevens Community Leader Sep 09, 2019

Hey @Suzy Gooch

All you have to do is hover over the attachment. If you are in the old issue view it will have a trashcan in the bottom right corner. If you are in the new issue view, it will be an X in the bottom right corner.

If that option is not there, that means you do not have the appropriate permissions to delete attachments. If you are a Jira Admin, you can edit the permission scheme to make sure they are set up correctly. Otherwise, you will need to contact an admin to either have them delete the attachments or to grant you the permission.

Screen Shot 2019-09-09 at 9.24.54 AM.png

Deepanshu and Cody have the answer.  You can easily delete attachments from the UI.  if you can't see the functionality, it may be a permissions things and you need to talk to your admins.  You should probably have delete attachments across issues/stories, not just items you created.  Things change and ownership/responsibility shifts, so you should have access to anything you're working on.

One technique to streamline this is instead of a lot of static attachments, you can provide a link to a working document (google doc, confluence, etc) that is always up-to-date.  Makes it a lot easier and requirements are easier to manage.

This is strange. I am running into an issue with the new Jira where I added an attachment and am unable to see a "x" to delete it.

Like Heidi Brazee likes this

I was having a similar issue because I had a padlock on the attachment.  However the attachment did go away when I deleted the comment that the attachment 'lived in'

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