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Avoid eliminating duplicate data while importing in JISM

Venky Thiruvengadam
Contributor
November 29, 2024 edited

Hi there, 

I am trying to import 75 objects and only see 30 objects got imported into the JIRA Service Management - Asset Management. I would like to clarify why duplicate data not being imported into the JIRA Service Management. I have attached a screenshot of the report that I see user the import details. 

Please your input on how to import all 75 data objects without leaving the duplicated information.
75 imported data.JPG

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Andrei Ratkevich
Contributor
November 30, 2024

Hi
You need to check your source data for originality by the field specified in the mapping as the record identifier.
Screenshot 2024-11-30 at 16.07.13.png

 

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Stephen_Lugton
Community Leader
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December 2, 2024

@Venky Thiruvengadam each entry that you want to import needs a unique identifier, typically this will be a name or UID.  As @Andrei Ratkevich said, you need to set up the import so that the unique identifier is specified, in the image that @Andrei Ratkevich has shared the 'tag' icon shows that the field is the identifier field.

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Venky Thiruvengadam
Contributor
December 2, 2024

Thank you @Stephen_Lugton & @Andrei Ratkevich for your input. It worked. Appreciate your time and assistance.

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