Need to prevent access to product for external users

Russell Perry April 14, 2023

Hi community,

Im trying to grant access to an external user for a single project under a paid JIRA Software product. On our domain we also have a free version of JIRA Work Management product. 

I was able to follow the instructions here , to add the users to the specific project under the JIRA software product.

However the external user has access to our JIRA work Management product. This is an issues as we manage all our recruiting and finances under this project. 

I've made sure users with any domain only have access to the JIRA software product:


but the external users still have access to JIRA Work Management product.

Is there a setting im missing somewhere ? 

1 comment


Log in or Sign up to comment
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2023

Hi @Russell Perry ,

welcome to the Atlassian Community.

I think the problem here is, that Jira Work Management is free, and that means you cannot customize JWM projects permissions and prevent external user from seeing them.

Russell Perry April 18, 2023

Cool thanks for the conformation. 

AUG Leaders

Atlassian Community Events