new ticket -> sending an email to agents Edited

[Konrad Kowalczuk]

How can I send an email to agents when the registration ticket?

[Hazwan Ariffin]

Did you mean that you'd like Agents to get notifications when a new ticket is created? If yes, then all you need to do is to add jira-servicedesk-users group or Service Desk team role (for more project specific) to the issue created notification.

Or you can create an automation to alert user when issue is created.

Hope that helps!