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new ticket -> sending an email to agents Edited

How can I send an email to agents when the registration ticket?

1 answer

Did you mean that you'd like Agents to get notifications when a new ticket is created? If yes, then all you need to do is to add jira-servicedesk-users group or Service Desk team role (for more project specific) to the issue created notification.

Screenshot 2020-03-30 at 7.31.28 AM.png

Or you can create an automation to alert user when issue is created.

Hope that helps!

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