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import customers

Filippo Minini
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November 15, 2019

Hi, i'm customizing my brand new Jira Service Desk.

I have 2 goals:

-the users can open tickets only from email

-i wanna import all the users that can open tickets. I saw the section "Projects > Project Name > Customers > Add Customers", but this will send an email confermation to all users.

Is there a way to enter customers without email confirmation?

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Manuel Bastardo Castellano
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November 15, 2019

To manually bulk add customers (cloud):

Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.



Server version here:


You need to set up some configurations before start creating issues from email :

  • Request Types
  • Email Accounts
  • Permisions
  • Etc

Here is the information about it

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