Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

import customers

Filippo Minini
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 15, 2019

Hi, i'm customizing my brand new Jira Service Desk.

I have 2 goals:

-the users can open tickets only from email

-i wanna import all the users that can open tickets. I saw the section "Projects > Project Name > Customers > Add Customers", but this will send an email confermation to all users.

Is there a way to enter customers without email confirmation?

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Manuel Bastardo Castellano
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 15, 2019

To manually bulk add customers (cloud):

Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.

Screenshot+2018-06-01_11-16-07.png

 

Server version here: https://confluence.atlassian.com/servicedeskserver040/adding-customers-967332398.html

 

You need to set up some configurations before start creating issues from email :

  • Request Types
  • Email Accounts
  • Permisions
  • Etc

Here is the information about it

https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address

TAGS
AUG Leaders

Atlassian Community Events