Hi, i'm customizing my brand new Jira Service Desk.
I have 2 goals:
-the users can open tickets only from email
-i wanna import all the users that can open tickets. I saw the section "Projects > Project Name > Customers > Add Customers", but this will send an email confermation to all users.
Is there a way to enter customers without email confirmation?
To manually bulk add customers (cloud):
Adding customers is done on the Project level. While logged into your Atlassian Cloud site, navigate to Projects > Project Name > Customers > Add Customers. You can add multiple emails at once when inviting. You can copy/paste from a .csv, as they should parse into the invite window. Just click Enter after you paste, and they all should parse into individual invites as long as they are delineated by a space or a comma (which they should already be if you copy from a .csv). This invite will send an email to the customers, asking them to complete their username and password creation to access the system.
You need to set up some configurations before start creating issues from email :
Here is the information about it