I want to add customers and assign them specific values to field that they can choose from a list (drop-down) in the customer portal. Is it possible?
Hello Jan,
Welcome to Atlassian Community!
Reading the details you provided, I understood that you would like to show specific values for a field depending on the customer, please correct me if I'm wrong.
If that's the case, currently, there is no option to use dynamic fields in Service Desk. There is a feature suggesting this option:
You can create custom fields with specific values, but it will be available for all customers that have access to the project. It's not possible, for example, to show Option 1, 2, and 3 for Customer A and Option 4, 5, and 6 to Customer B.
If that's not what you meant, can you please give us more details about your use case?
Regards,
Angélica
Hello Angélica,
Yes this is exactly what I meant - "show Option 1, 2, and 3 for Customer A and Option 4, 5, and 6 to Customer B"
It is a pity there is no such possibility. It would be very useful to us.
Thank you for the answer, best regards!
Jan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.