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Tickets category jira service management datacenter

Hi everyone, 

I am trying to get deeper with Jira service management datacenter and cloud. I couldn't find " Tickets category " in Datacenter but indeed in cloud .

Please how can I manage Jql goal in jira service management related with "Ticket category "?



1 answer

1 vote
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 24, 2021

@Amos Hope Welcome to community.

Categories do not exist in Server and Datacenter yet.  I am not sure when or if this will be included in Datacenter.   We use components to categorize our request types and apply them on creation as a hidden field.  The agents can then adjust after the issue is created if needed.  

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