I am trying to get deeper with Jira service management datacenter and cloud. I couldn't find " Tickets category " in Datacenter but indeed in cloud .
Please how can I manage Jql goal in jira service management related with "Ticket category "?
@Amos Hope Welcome to community.
Categories do not exist in Server and Datacenter yet. I am not sure when or if this will be included in Datacenter. We use components to categorize our request types and apply them on creation as a hidden field. The agents can then adjust after the issue is created if needed.