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The user example@atlassian-demo.invalid can not be removed.

I am trying to remove the the user example@atlassian-demo.invalid but it keeps re-appearing.  How Can I stop the demo user from sending example requests?

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Hello Jason,

Welcome to Atlassian Community!

The Example Customer is an account created for the Demo project that it's for testing purposes.

After testing the Demo project, it should be deleted and if not deleted, it shouldn't be used for production. 

Regarding the Example Customer, to complete delete the account, it's necessary that a site administrator goes to Cog icon > User management > Jira Service Desk and delete the account.

Screen Shot 2020-07-01 at 17.45.28.png


Hi Angelica,


I did this and they simple re-appeared! Both in the admin page, and in the Service Management page, even through I got confirmation messages saying they were deleted in the bottom left of the screen.


Any Ideas?



Sorted ! Just took time to filter through!

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