Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Removing "Raise this request on behalf of" field


I am trying to setup a customer support portal. In all forms I create there is a field named "Raise this request on behalf of" . 

This field is always a mandatory , how can I remove it from the form? 

I tried using "Jira Service Desk Permission scheme .." of the project removing "Service Desk customer ..." from "Modify Reporter" entry. 

I see that it is removed (enclosed image) but in the form this field still exists. 


How can I remove it. 



Yair Screen Shot 2020-08-03 at 18.52.14.png

1 answer

1 accepted

2 votes
Answer accepted
John Funk Community Leader Aug 03, 2020

Hi Yair - Welcome to the Atlassian Community!

That field should only show up if you are an Admin or an Agent. Customers will not see that field. 

Here is more information if needed:



Thanks for the answer. 

Tested it with a new "customer" and it works. 



John Funk Community Leader Aug 03, 2020

Great! Glad I was able to help a little. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

157 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you