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Removing "Raise this request on behalf of" field

Hi, 

I am trying to setup a customer support portal. In all forms I create there is a field named "Raise this request on behalf of" . 

This field is always a mandatory , how can I remove it from the form? 

I tried using "Jira Service Desk Permission scheme .." of the project removing "Service Desk customer ..." from "Modify Reporter" entry. 

I see that it is removed (enclosed image) but in the form this field still exists. 

 

How can I remove it. 

 

Thanks,

Yair Screen Shot 2020-08-03 at 18.52.14.png

1 answer

1 accepted

3 votes
Answer accepted
John Funk Community Leader Aug 03, 2020

Hi Yair - Welcome to the Atlassian Community!

That field should only show up if you are an Admin or an Agent. Customers will not see that field. 

Here is more information if needed:

https://community.atlassian.com/t5/Jira-questions/Jira-Service-Desk-Customer-cannot-do-quot-Raise-this-request-on/qaq-p/1280651

John, 

 

Thanks for the answer. 

Tested it with a new "customer" and it works. 

 

Yair

John Funk Community Leader Aug 03, 2020

Great! Glad I was able to help a little. 

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