Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Re-order request types?

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 9, 2020

Apologies new to Jira, but can not find an answer for next gen projects (can find for classic).

How do i reorganise the order of my request types? I have change at the top, so it appears at the top in the web portal, but this is not ideal as its the least used. I want service request or incident request at the top, but can not find a way to do this.


1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 13, 2020

Hello @Matt_Mellifont ,

Currently the option to reorder the Request types it not avaliable in the early access of the Service Desk Next-Gen project types.

I created the following feature request to track interest in this option, please make sure to add a vote and if you have the time to do so can you add some feedback on the feature and what you would like to see in its implementation:


AUG Leaders

Atlassian Community Events