Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Patch details and Application detailes are not being collected via Insight local machine discovery

We are doing Proof Of Concept with JSM Premium cloud. Insight Asset management tool is very new to us. As we are on JSM cloud, we couldnt see enough documents to do the discovery.


I downloaded latest to my laptop and did Discovery of my laptop using command line. It provided a zip file with details in a folder called "scan". After I import that into Jira cloud manually, I could see host name, license key, etc., but not Applications or Patches. This happened on another virtual machine too.


Any help is appreciated.

2 answers

1 accepted

I found the issue and fixed it. Patterns were enabled and data got collected. The reason for not importing into Insight is due to the ObjectType setting. By default, Patches, Application and Application Service Objecttypes were disabled to import data into Insight. I have enabled them manually and imported the data.


Select objectschema --> Import --> Select the Import item, so it expands at the bottom. --> Scroll down to the bottom and select "Patch" --> Edit the configuration of Patch and enable it.

Now, if you import the file, Patch data gets into Insight.

Hi Balaji,


Within your Discovery configuration, check the tab "Pattern" and see if patterns "Windows_Application_Product.pat" (if I'm not mistaken) and "Windows_Patches.pat" are marked.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you