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Open children display articles in same window from customer portal

Laura Sands February 6, 2020


I've discovered that clicking child pages (using children display macro) opens them in new browser tabs instead of the same window. I'd like it to not open new tabs, as I believe that is an annoying user experience for a customer who is going through the articles in the list (of child pages) one by one, or hopping between them. They'll end up opening a new browser tab each time. It seems the target new window is default, but I'm hoping that is customizable. Does anyone know how to change it?

Reminder: the issue is not for Confluence (where it opens properly in the same tab) but the way the pages/articles open from the customer portal (service desk). 


Update on Feb 12, 2021: I'm following up in case anyone else finds this question. This has become a key need for my help center, so I finally contacted support yesterday and received a reply. They referred me to a ticket that was not fixed and is closed for now. It's JSDCLOUD-5942. If you'd like to let them know it matters to you for it to be reopened, you can mark to watch the issue – and perhaps add a comment, too. 

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Hernan Halabi - Elite IT Consulting Group
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February 6, 2020

Hello @Laura Sands if you are in cloud I would say that's not possible, if you are in server there might be a magical place on the server end (not the UI) that you might tweak to change that, nevertheless these type of changes in the server files end causing problems with upgrades and I would not recommend to do.

Laura Sands February 12, 2020

Thanks for your reply, @Hernan Halabi - Elite IT Consulting Group !

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