Hi I’m Becky!
You might know from such community hits as What's on your Playlist? Share your favorite learning content! and Let's discuss how Strategic Guidance can help your team achieve their goals.
I’m a huge geek for learning. 🤓 Content design is the thing that lights me up and also, not so coincidentally, the thing I actually get to do for work. I’m so pumped to share these new JSM courses with you, I leaped right out of my comfort zone and made this Loom!
In it, I talk through two things: 1. the course topics and 2. how we built this! You have my full and total permission to jump to the section where I geek out on the science of learning design! It’s al about what goes on behind the curtain to bring new courses to our customers.
If you do jump directly to the learning science bits, then be kind, rewind, and watch the beginning where I tackle the course material!
I TL;DR’d it for you below too. My comments are open for for anything else you’d like to share or ask 😀
In these paths, we teach you the why behind how different configurations can help you meet the goals of your team. We help you:
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ask the right questions before set up
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make it easy for agents and customers to get what they need
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encourage self-service through knowledge management
We hope you enjoy these free JSM learning paths!
Set up Jira service projects to enable your team
Configure Atlassian tools for effective service management
Configure Jira Service Management for your team's goals
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