Issue Security scheme doesn't work

[Lukasz Gancarz]

Hello!

I need to configure Jira for one section in our company and I am little bit confused. Users in that section schould have access to all issues added by everyone from this section.

My steps:

1. I made group (IT_RW)

2. Added users from IT section to this group

3. In overlap "Issue Security Schemes" made new scheme and ascribe with project

4. Into schema added group

5. In overlap "project permission" - "browse projects" added group

Still doesn't work

[Pavel Junek]

Hi @Lukasz Gancarz,

Welcome to Atlassian Community!

Have you set a new Security Level on all Issues? It is still necessary to define in the Permission Scheme who can change the Issue Security Level (Set Issue Security).

Pavel 

[Lukasz Gancarz]

Hi Pavel,

I checked it out but, still no positive result.

[Pavel Junek]

Ok, thanks for the info. And what exactly doesn't work there, please?

[Lukasz Gancarz]

Thanks for your answer Pavel.

Everyone can see only their own issues. I want make possible, they could have access to all issues from their group.

[Pavel Junek]

Thank you for the explanation.

It occurs to me that the new Issue Security Level still needs to be applied to all existing issues using Bulk Issues. Do you have your new Security Level applied to all tickets?

[Lukasz Gancarz]

Talk with u is some pleasure.

The problem is somewhere else, because after that I set my new Issue Security Scheme as default then noone could see news issues.

[Pavel Junek]

OK, can you please give us screenshots? Calmly anonymized.

Thank you!

[Lukasz Gancarz]

Of course, immediately.

[Pavel Junek]

OK, Great, Thank you for screenshots. 

Maybe I forgot to ask about it before - I see that you are using Jira Service Desk. Issue Security level will set visibility only for Jira SD Agents and "jira-users" users. Issue Security Level does not affect ticket visibility on the Service Desk Portal (SD Customers). I assume that the IT_RW group are "regular" Jira users who don't look at tickets through the SD Customer Portal, right?
Can you please attach a screenshot of a ticket? You can obscure sensitive data.
Thanks

[Lukasz Gancarz]

I appreciate your help Pavel.

I went couple steps forward and added needed screens to "fields" position - "security level". 
You are right IT_RW is regular Jira users group.

I am attaching screenschots. One more time thank you