I need to configure Jira for one section in our company and I am little bit confused. Users in that section schould have access to all issues added by everyone from this section.
1. I made group (IT_RW)
2. Added users from IT section to this group
3. In overlap "Issue Security Schemes" made new scheme and ascribe with project
4. Into schema added group
5. In overlap "project permission" - "browse projects" added group
Still doesn't work
OK, Great, Thank you for screenshots.
Maybe I forgot to ask about it before - I see that you are using Jira Service Desk. Issue Security level will set visibility only for Jira SD Agents and "jira-users" users. Issue Security Level does not affect ticket visibility on the Service Desk Portal (SD Customers). I assume that the IT_RW group are "regular" Jira users who don't look at tickets through the SD Customer Portal, right?
Can you please attach a screenshot of a ticket? You can obscure sensitive data.