You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Good day Atlassian Community,
The ITSM team at Atlassian is very excited to announce our new IT Asset and Service Configuration Management Handbook for Jira Service Management.
The new handbook provides the basics of IT asset and service configuration management practices, describes the structures of Assets in Jira Service Management, walks you step-by-step through a solution for a common ITSM use case, and provides a high-level checklist to implement your own IT asset and service configuration management strategy. Consider this handbook as a roadmap for your Assets journey.
Below you will find a quick preview of the sections in the new handbook:
|Atlassian’s approach to IT asset and service configuration management
Learn how Atlassian helps teams balance autonomy with alignment with Assets in Jira Service Management.
Navigating Assets in Jira Service Management
Ready to learn how the Assets feature is structured? The new Asset and Service Configuration Management Handbook outlines key terms, data structure, and pro tips to help you build your asset repository.
|Good practices for IT asset and service configuration management
Not sure how to get started? No worries! We provide several activities for your team to help build an adaptable and scalable strategy for building your asset and service configuration management system.
How to build your assets repository in Jira Service Management using a real-world example
Learn how to track a Jira request for an employee laptop and the step-by-step process for setting this use case up in Assets.
Questions for the Atlassian team? We’re happy to help!
If you have questions about Assets in Jira Service Management, we would love to hear from you! Post your questions in the comments section below and we will get back to you as soon as possible.
Want to learn even more about Assets? Take a look at our recent Jamming with Assets in Jira Service Management session from our High-Velocity ITSM event in London. This session covers a range of topics, from tips for getting started to specific use cases and effective automation.
Recommended Learning For You
Level up your skills with Atlassian learning
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.