When i view tickets in cloud servicedesk via the queues, its a limited view.
However, when opening the ticket from notifications, i get a much more detailed view with a lot more buttons to press.
How can i browse the tickets in this "detailed view"
I attached some pictures that might explain what i mean.
Hi @Lars_Clausen ,
You need to disable New Issue view and old issue provides detailed fields what you are expecting first screenshot.
Please find below steps to disable new issue view ( as shown in your second screenshot).
1. Go to Settings
2. Disable New Jira Issue View.
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