When i view tickets in cloud servicedesk via the queues, its a limited view.
However, when opening the ticket from notifications, i get a much more detailed view with a lot more buttons to press.
How can i browse the tickets in this "detailed view"
I attached some pictures that might explain what i mean.
Hi @Lars_Clausen ,
You need to disable New Issue view and old issue provides detailed fields what you are expecting first screenshot.
Please find below steps to disable new issue view ( as shown in your second screenshot).
1. Go to Settings
2. Disable New Jira Issue View.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events