Dear all,
We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management.
The way Service Management is handling Major Incident and alert is great but now we came to the point of one scenario.
We have a customer who is already handle his Incident request from previous Jira Service Desk project which is still active .
Now I would like to use the major incident of Service Management but linked to the Jira Service Desk. I have activate the ALert menu which simply drop me to opsgenie page for creating a Major incident from there, but I am not able to link and incident issue which has been created from Jira Sevice Desk.
What is the properway to create major incident and link them to already Service Desk incident request ?
Thanks for help
regards
Hello Serge,
You c
@Guilhem Dupuy ????
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
missing answer ????
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.