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How to create Major Incident from an existing Service Desk project

serge calderara
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November 24, 2020

Dear all,

We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management.

The way Service Management is handling Major Incident and alert is great but now we came to the point of one scenario.

We have a customer who is already handle his Incident request from previous Jira Service Desk project which is still active .

Now I would like to use the major incident of Service Management but linked to the Jira Service Desk. I have activate the ALert menu which simply drop me to opsgenie page for creating a Major incident from there, but I am not able to link and incident issue which has been created from Jira Sevice Desk.

What is the properway to create major incident and link them to already Service Desk incident request ?

Thanks for help

regards

 

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Guilhem Dupuy
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2020

Hello Serge,

 

You c

serge calderara
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 25, 2020
serge calderara
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 30, 2020

missing answer ????

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