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How do you restrict a customers access to only their requests in Service Desk?

Tom Horton
Tom Horton Feb 28, 2020

I would like to restrict a customer to only see their requests when they are logged into the Service Desk portal. Is there a way to not have the Any option for showing requests?

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Tom Horton
Tom Horton Mar 01, 2020

I didn’t realize that I was logged in with my admin account which allowed me to see all requests. If I login with a customer account I can’t see All or All Request Types. So no problem to solve. Sorry. 

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Ashkan Malekly
Ashkan Malekly
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Feb 28, 2020

Hi @Tom Horton 

In permission of your project, the browse project and Create Issues must grant to Service desk customer - portal access. In user and role also grant your team to Service Desk Team.

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