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How do I edit the default SLA to pause during pending status?

Margaret Winward October 1, 2020

I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has gone wrong. An error has occurred." Any suggestions to add the condition?Screen Shot 2020-10-01 at 1.41.44 PM.png

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Community Leader
Community Leader
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August 16, 2021

Hello @Margaret Winward 

Kindly confirm if you are still having this issue. Also, it would help if you can share the workflow status as well.

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