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How do I add closing conditions for a ticket?

Javier Figueroa July 2, 2021

How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question.
A-if the ticket involved a configuration change?
B-what configuration?

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John Funk
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July 4, 2021

Hi Javier,

You can add a Transition screen to the transition to Done that will show additional questions to be answered. 

See this for more information:

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Shane Carroll
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July 2, 2021
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