How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question.
A-if the ticket involved a configuration change?
You can add a Transition screen to the transition to Done that will show additional questions to be answered.
See this for more information: https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html
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