Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,597
Community Members
 
Community Events
165
Community Groups

How do I add closing conditions for a ticket?

How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question.
A-if the ticket involved a configuration change?
B-what configuration?

2 answers

0 votes
John Funk Community Leader Jul 04, 2021

Hi Javier,

You can add a Transition screen to the transition to Done that will show additional questions to be answered. 

See this for more information: https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-server-720634253.html

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you