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Give access to all ticket types to organization members


In Jira Service Desk

  • I have an organization with some members in it
  • I associated a couple of tickets to the organization
  • When somebody of the organization logs in the portal, he is able to see some of these tickets, but only the "New features" and "Support" kind of tickets (not the "Bug" kind of tickets.)
  • I would like to give access to ALL ticket types, including "bug" kind of tickets through the portal

I was not able to find how to change this through the settings.


Thanks in advance for your help.

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 20, 2019

Hello Benjamin,

Thank you for reaching out to Atlassian Community!

When a customer is added to a project, they will be able to see all request types associated with the project, it’s not possible to restrict that.

So, all request types available on Project settings > Request types will be visible for them in the customer portal.

Just to make sure that we are on the same page, are you using a next-gen or a classic project?

Were the tickets related to “Bug” shared with the organization?

Are they able to create “Bug” tickets?


I could solve this because I discovered that there are to element called "Request Type" in JIRA.

My request Type was "Bug", but the second "sub-request type" was not set. 

I set the sub request type to "bug" and it worked.

Like Angélica Luz likes this

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