In Jira Service Desk
I was not able to find how to change this through the settings.
Thanks in advance for your help.
Thank you for reaching out to Atlassian Community!
When a customer is added to a project, they will be able to see all request types associated with the project, it’s not possible to restrict that.
So, all request types available on Project settings > Request types will be visible for them in the customer portal.
Just to make sure that we are on the same page, are you using a next-gen or a classic project?
Were the tickets related to “Bug” shared with the organization?
Are they able to create “Bug” tickets?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events