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Get approvers from?

I am implementing new workflow with my company and one of the statuses is an Approval step.  I have the value currently as approvers which pulls from whomever was set as the approval when the issue was created.  Is there a better way to manage this?  For example say if the person to approve this issue type changes I currently would have to go into each each issue and edit the Approver field.  I know there are 2 other options such as CAB and Change Managers but I cannot find where to manage those users.  

Another additional question is there a way to mass control different approval for different issue types besides doing what I mentioned above.

1 answer

0 votes
John Funk Community Leader Jan 06, 2020

Hi Christopher - you might try an add-on like Automation For Jira or ScriptRunner. We use Automation For Jira to set the Approvers under certain circumstances (which could include if the value of a field changes, a transition, etc. ). 

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