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Facing issue while integrating Jira with Katalon Studio

Facing Connection time out exception while integrating Jira Cloud with katalon studio. 

Note : I have configured proxy into the tool also I am using API key for authentication.

1 answer

0 votes
Dario B Atlassian Team Jan 16, 2020

Hi @Shalini Verma ,

Welcome to the Atlassian Community. 

If my understanding is correct you are trying to integrate with Katalon Studio by following the instructions in below page but you get connection timeout when trying to connect from Katalon to Jira (so, at the end of the configuration section):


If this is correct, then there are chances that Katalon is not going through the proxy and therefore is unable to connect to Jira.

Can you kindly let us know if you have chosen Manual proxy configuration or Use system proxy configuration in Katalon proxy settings?

Also, can you confirm you are able to run a simple REST API call authenticated with your email address and api token from the same machine on which Katalon is running? 

For example, using Curl:

curl -u <EMAIL-ADDRESS>:<API-TOKEN> https://<NAME>





Hi Dario,


Yes , I am trying to integrate Jira using link provided by you.  I have set manual proxy configuration in Katalon proxy setting and m able to connect to katalon analytics and katalon store(reload plugin) with this proxy setting.  Just Jira connectivity is not working.


Have tried running provided curl command, getting timed out .Attaching corresponding screenshot for your reference


Please help

Dario B Atlassian Team Jan 17, 2020

Hi @Shalini Verma ,

Thanks for running the test. Now, whether to determine if the problem is the fact that the proxy configuration is not taken into account or with the proxy itself, can you run the same curl command but this time passing the option to use the proxy?


curl -x <[protocol://][user:password@]proxyhost[:port]> -u <EMAIL-ADDRESS>:<API-TOKEN> https://<NAME>


You might also want to add the -D- option to get some more information. For example:

curl -D- -x -u



Hi Dario,


I am now able to run the REST API call successfully by setting up the same proxy(which i have setup in katalon studio) using this command:


curl -x <[protocol://][user:password@]proxyhost[:port]> -u <EMAIL-ADDRESS>:<API-TOKEN> https://<NAME>


Please assist further. Thanks in Advance.

Dario B Atlassian Team Jan 21, 2020

Hi @Shalini Verma ,

If you are able to get results after configuring curl to use the same proxy configured in Katalon, but you still get connection timeout in Katalon itself, then the issue is on Katalon' side (it looks like the proxy configuration is not taken into account).

Now, first of all make sure you have correctly installed the pre-requisites:



If the pre-requisites are correctly installed, you may want to get in touch with Katalon support by using the resources listed in the support tab of the marketplace listing for Katalon BDD - Test Automation for Jira. Specifically:



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