E-mail being blocked from Webmail re-direct to Jira Service Management

Dave Adamson September 9, 2022

I am setting up Jira Service Management to manage incoming requests from a designated e-mail inbox.  When I try to re-direct the e-mails to Jira they are blocked as unknown domains.  How do I get the domains cleared so that the redirects will go through?

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Joseph Chung Yin
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September 9, 2022

@Dave Adamson 

What env are you using (Cloud or On-Prems)?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Dave Adamson September 9, 2022

Cloud.  Trying to set up the re-direct in webmail.

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 9, 2022

Please take a look at the following link on how to setup your Cloud site to process emails for issue creation - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

If all your configurations are correctly setup, and the problem still happening - I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on why the emails are being blocked.

Hope this helps.

Best, Joseph

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