Connecting Helpjuice Articles to JSM Knowledge Base

[Chase Riemer]

Hello all,

I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. 

I tried using Zapier, but it appears to be too task driven. If this, then that. I'm unable to find anything that allows our support agents to search in the knowledge base and JSM present articles from Helpjuice. 

Thanks!

[Zach Goeppinger]

I'm super curious on this one too.  @Chase Riemer - why do you want to migrate?  What did you like about helpjuice and what do you find Confluence will do better? 

[Chase Riemer]

@Zach Goeppinger In a perfect world, I could integrate Helpjuice to the JSM Knowledge Base since we will start to use JSM as a support portal towards our end customers.  We can link all of our support articles in the the portal Homepage as an external resources, but I want to see if we can go further than that. Within each ticket, you can search for articles with the Knowledge Base search function. So I'd like to have the option for our internal agents to be able to search for those previously written articles. 

The only information that I can find is to try and export all of the articles from Helpjuice and then upload them into the JSM Knowledge Base. But then we would have to manage 2 systems worth of articles.