Hello, I would like to edit or make new email templates for the notifications sent from JIRA Service Desk to the team. For example the email template for the Issue creation that goes to the assignee.
How can I do that?
Hi Nayia,
Are you on Server or Cloud? If you're on Server, you can use third party apps to extend notification functionality in Jira. We make Notification Assistant for Jira and our customers use it to solve this exact need. Let me know if you would like a demo.
Thank you Boris! We are on Cloud, if this app works on cloud, I would be really interested in watching a demo yes.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Nayia,
Thank you for reaching out to Atlassian Community!
When using Jira Service Desk, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notifications, there is no editor to edit it.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the feature.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.