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Comments vs Emails

cftl
cftl May 07, 2020

Hi all, 

In JIRA Service Desk is there a way to quickly filter comments entered into JIRA vs Emails that have been added as comments? 

I know both are comments but i'm wondering if there is a way to distinguish them easily or filter one or the other out. 

Thanks. 

Tim

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Petter Gonçalves
Petter Gonçalves Atlassian Team May 11, 2020

Hello @cftl,

Welcome to the Atlassian Community!

Unfortunately, it is not possible to identify if a comment was added through Jira UI or E-mail. We understand this would be a useful functionality, so we created the following feature request to get it implemented:

Have visibility on which channel the comment added 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.

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