Many times we get tickets which are related or duplicates. I know we can link those tickets. For example ticket number 001,002,003 & 004. If I link 002, 003 & 004 to ticket number 001 so 001 will be like my master ticket & other will be duplicate tickets. I want to know if can we make a setup such that when I close master ticket that is 001 , it will automatically close all linked tickets ..002,003 & 004.? This can save lots of time rather going through each tickets & close them
Yes, there's actually a pre-built automation for this in the Automation Library.
Alternatively, just create the automation from scratch with the follow parmaters:
When: Issue linked Types: Duplicate
Issues fields condition does not equal Done
Then: Transition the issues to Done.
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