Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can we link and close multiple tickets in one go?

Hi there,

Many times we get tickets which are related  or duplicates. I know we can link those tickets. For example ticket number 001,002,003 & 004. If I link 002, 003 & 004 to ticket number 001 so 001 will be like my master ticket & other will be duplicate tickets. I want to know if can we make a setup such that when I close master ticket that is 001 , it will automatically close all linked tickets ..002,003 & 004.? This can save lots of time rather going through each tickets & close them

2 answers

Yes, You can

Yes, there's actually a pre-built automation for this in the Automation Library. 

  1. Click Project Settings
  2. Automation > Automation again
  3. Click Global Administration in the top right
  4. Click Library near top middle
  5. Find and select "Close duplicate issues".

Alternatively, just create the automation from scratch with the follow parmaters:

When: Issue linked Types: Duplicate

Issues fields condition does not equal Done

Then: Transition the issues to Done.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you