I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We have Jira Classic. I couldn't find the next-gen template when trying to create the new service desk, and now I have discovered that the general template is so much more complex. Am I missing something in being able to set up a next-gen project? How can I do that? I prefer next-gen, it's so much easier to use and I don't need the complexity of the classic templates.
Thank you for sharing, John. However, the default re: the very first line in the article was that next-gen was disabled. My admin had to enable next-gen projects (for our entire Jira account) first. Then, I was able to create the next-gen JSD project!
All this is thanks to a comment on another thread: https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-I-create-a-next-gen-service-desk-project/qaq-p/1046254
I'm Alison Huselid, Head of Product for Data Center at Atlassian. As we shared in our last post, we’ve been working on a solution for those of you who work for charitable non-profit organizations tha...
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