Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can I have a next-gen service desk project on a Classic domain?


I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We have Jira Classic. I couldn't find the next-gen template when trying to create the new service desk, and now I have discovered that the general template is so much more complex. Am I missing something in being able to set up a next-gen project? How can I do that? I prefer next-gen, it's so much easier to use and I don't need the complexity of the classic templates. 

1 answer

1 accepted

Thank you for sharing, John. However, the default re: the very first line in the article was that next-gen was disabled. My admin had to enable next-gen projects (for our entire Jira account) first. Then, I was able to create the next-gen JSD project!

Here's where I found out how:

All this is thanks to a comment on another thread:

John M Funk Community Leader Jan 08, 2020

Great! Glad it worked out for you!

Like Laura Sands likes this

Hi @John M Funk 

Hi all, 

I currently run a classic Jira Service Desk.  I would like to play around with the Next-gen service desk. If I switch it on (the Early Access to Next-Gen projects (Next-gen service desk)), will my classic stay as is?



John M Funk Community Leader Jan 09, 2020

Hey Mike,

My understanding is that it will not affect current projects. When you create a new Project, you should have the option to doing so as either a Classic JSD project or a Next-gen JSD project. 

Like Mike Bowen likes this

Thanks @John M Funk 

I remember the last time I volunteered to change something in Jira thinking I could roll back and it turned out to be a permanent move. 



John M Funk Community Leader Jan 09, 2020

I am no expert on this!!  :-)

You should probably put in a support ticket to Atlassian for a definite answer.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you