Can I have a next-gen service desk project on a Classic domain?

[Laura Sands]

Hello,

I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We have Jira Classic. I couldn't find the next-gen template when trying to create the new service desk, and now I have discovered that the general template is so much more complex. Am I missing something in being able to set up a next-gen project? How can I do that? I prefer next-gen, it's so much easier to use and I don't need the complexity of the classic templates. 

[John Funk · Accepted solution]

Hi Laura,

See if this guidance helps you:

https://support.atlassian.com/jira-service-desk-cloud/docs/create-edit-and-delete-next-gen-service-desk-projects/?_ga=2.89625243.1870763802.1578318253-1313086432.1576012938

[Laura Sands]

Thank you for sharing, John. However, the default re: the very first line in the article was that next-gen was disabled. My admin had to enable next-gen projects (for our entire Jira account) first. Then, I was able to create the next-gen JSD project!

Here's where I found out how: https://confluence.atlassian.com/servicedeskcloud/get-early-access-to-the-next-gen-jira-service-desk-experience-968672129.html

All this is thanks to a comment on another thread: https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-I-create-a-next-gen-service-desk-project/qaq-p/1046254

[John Funk]

Great! Glad it worked out for you!

[Mike Bowen]

Hi @John Funk 

Hi all, 

I currently run a classic Jira Service Desk.  I would like to play around with the Next-gen service desk. If I switch it on (the Early Access to Next-Gen projects (Next-gen service desk)), will my classic stay as is?

-Mike 

[John Funk]

Hey Mike,

My understanding is that it will not affect current projects. When you create a new Project, you should have the option to doing so as either a Classic JSD project or a Next-gen JSD project. 

[Mike Bowen]

Thanks @John Funk 

I remember the last time I volunteered to change something in Jira thinking I could roll back and it turned out to be a permanent move. 

Mike

[John Funk]

I am no expert on this!!  :-)

You should probably put in a support ticket to Atlassian for a definite answer.

https://support.atlassian.com/contact/#/