2 answers
Hi Teza,
Jane from Automation here. Firstly, thanks for reaching out. This is one of our more popular use cases and is as simple as a two step rule. It will look something like this:
Essentially what this rule is doing is searching once a day for tickets that have been Resolved and not updated in the last 14 days, and transitions these to Done. You can of course tailor these statuses and the query to suit.
Hope that helps. Any questions, feel free to reach out again.
Cheers,
Jane
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