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Auto-Close resolved tickets after 2 weeks

Teza Jonnalagadda December 7, 2020

Hello, How to auto-close resolved requests after 2 weeks in a ServiceDesk project? Thanks.

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Jane Yeoh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 7, 2020

Hi Teza, 

Jane from Automation here. Firstly, thanks for reaching out. This is one of our more popular use cases and is as simple as a two step rule. It will look something like this: 

Screen Shot 2020-12-08 at 12.10.49 pm.png

Essentially what this rule is doing is searching once a day for tickets that have been Resolved and not updated in the last 14 days, and transitions these to Done. You can of course tailor these statuses and the query to suit.

Hope that helps. Any questions, feel free to reach out again.




Teza Jonnalagadda December 7, 2020

Thanks for the hack! But the audit log says throttled, I bulk moved all the tickets to Closed status and left just one ticket in Resolved to see if this works but it still says throttled in the audit logs even with just a single Jira request! Can you advise on whats causing this?

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Ravi Sagar _Sparxsys_
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December 7, 2020

Hi @Teza Jonnalagadda 

What have you tried so far? Since you tagged ScriptRunner, have you tried Escalation service?


Teza Jonnalagadda December 7, 2020

Haven't tried much though to be honest with ya! Would like to know if I can achieve this through default Jira Service Desk automations.

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